Failure to logon to a server using backup exec
This morning I get into work and find that 3 (out of 22 full backups) backups have failed. They all express the same message. This is the 3rd weekend in a row that this has happened (strangely enough it doesn’t fail often during the week with incremental)
Job ended: Saturday, May 11, 2013 at 4:04:26 AM Completed status: Failed Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account. Final error category: Security Errors
Job ended: Sunday, May 12, 2013 at 10:04:24 AM Completed status: Failed Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account. Final error category: Security Errors
Job ended: Sunday, May 12, 2013 at 4:04:24 PM Completed status: Failed Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account. Final error category: Security Errors
These errors make zero sense to me as they cannot possibly be due to an account error. Just as a quick check and so you can understand what all is going on here is a list of everything
Backup server
-Server 2008 R2
-Backup Exec 2012 rev 1798
-Dell TL Tape Library
-Connected to domain
Environment
-22 servers are scheduled for full backups over the weekend
-same group of servers do Incremental Monday – Friday
-All servers (except the backup server connected to the Tape drive) are running VMware 5
Permissions
-All servers are connected to the domain
-All servers are linked to their own security group in AD (Administrators -> ServerLocalAdmins)
-This security group is linked to the Masters Admin group (ServerLocalAdmins -> MasterAdmin)
-This group contains the user account that Backup Exec uses for logons
My Troubleshooting
Monday April 29
-Noticed backup failures (Same servers plus 4 others)
-Triple checked to make sure the permission structure is valid – Looks good
-Tested the Credentials within the job - Success for all
-Logged into the server using the Backup Exec account – Looks good
-Reran the Full backup – Success
-Left it along as I figured it was a false positive
Monday May 6
-Noticed backup failures (Same servers minus the 4 from previous weekend)
-Checked the permission structure again – Looks good
-Tested the Credentials within the job - Success for all
-Reran the Full backup – Success
-Checked for Backup Exec updates – Currently running the newest
-Logged into servers and checked the BE Agent – Looks good
-Checked local Event viewer – No related errors (had a few printer errors related to RDP, so no issue)
-Removed the server from BE and re-setup – Done
-Reran the Full Backup – Success
Monday May 13
-Noticed the backup failures (Same servers)
-Posted this
And of course this problem has to happen to 3 of my most important servers. Any ideas how I can resolve?