My Exchange 2007 GRT backup is continually failing with the error message e000037b - Using the job settings, Backup Exec attemted to backup the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again. I have set up Backup Exec to retry the job two more times if it encounters that error. Sometimes, on the second or third try the job will succeed. I am at a loss as to what is going wrong and how to fix it. My environment is:
Backup Exec version 2010 R3 - all updates applied
Windows Server 2003 - current service pack
Exchange 2007 sp3
I am hoping someone can give me some suggestions on how to fix this.
I appreciate the input.
Linda