Started to manage a server with Back-up exec 12.5 installed.
I am having service troubles and it was recommended to uninstall and reinstall.
I found the besernum.xml file for the install.
It has a License number for Backup exec and 1 license number for remote agent.
I tried to setup an account for the company so I can figure out the licensing especially if it is still valid. do I have to be under a support agreement for Backup exec to work? What would happen when I uninstall and reinstall the program? will these licenses serials work?
I tried in several places to enter the serial number to get information, add it to the License portal but it says serial number unrecognized.
I would like to know what I have as far as this product backup exec 12.5 and its licensing but I don't know where to start other than what I have done.
Thank You
Michael