We recently switched from using Backup Exec 2012 to Backup Exec 15. Backup Exec 15 runs a server that has Windows Server 2012 R2. We have discovered that the system state backup of all our Windows 2003 servers are failing with the following error:
BackupV-79-57344-65233 - Snapshot Technology: Initialization failure on: "\\Server.CORP.COM\System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot technology error (0xE000FED1): A failure occurred querying the Writer status. See the job log for details about the error.
Check the Windows Event Viewer for details.
Writer Name: Event Logs, Writer ID: {EEE8C692-67ED-4250-8D86-390603070D00}, Last error: The VSS Writer failed. The operation cannot be retried (0x800423f4), State: Failed during prepare snapshot operation (8).
We did not have this problem with Backup Exec 2012. Is there a known issue with Backup Exec 15 backing up the system state of 2003 servers? Any suggestions of what I can try to fix this problem? I found an article of system state backup problems with Backup Exec 2014 and the solution was to uncheck IPV6 on the server being backed up but in this case Windows Server 2003 does not have IPV6. Any suggestions would be appreciated.