Hi,
As you may know we have an issue with upgrading the BE 2010 R2 to R3 we cannot use the brwoser.exe to install the R3 so I did try to run setup.exe from the BE\WinNT\Install\BEx64 and just to see if we pass the pre-chaeck, I went untill the step check services account and after that I did cancel the install after that I did check the logs and I can see there is an error with connecting with SQL server!!
This server has also SQL 2008 and if I use this version of sql server manager I can access nts59\backupexec
what this error means? can We goahead with upgrade? or this is not good?
Thanks
Symantec Backup Exec (TM) 13 Installation Log
11-11-2015,16:22:24 : EnumProcesses Counts: 144
11-11-2015,16:22:24 : Windows Operating System Version: 6.1
11-11-2015,16:22:24 : GetProductInfo returned success. Checking for CORE OS values.
11-11-2015,16:22:26 : Executing managed _Setup:
11-11-2015,16:22:26 : F:\Install\ISOs\Backup_Exec_2010_R3_13.0.5204_ZOnder SP1\BE\WinNT\Install\BEx64\Install\_Setup.exe
11-11-2015,16:22:26 : Loading XML from:
11-11-2015,16:22:26 : F:\Install\ISOs\Backup_Exec_2010_R3_13.0.5204_ZOnder SP1\BE\WinNT\Install\BEx64\Install\IFProducts.xml
11-11-2015,16:22:26 : RawsDlgSequence::CheckInstMode
11-11-2015,16:22:27 : BEOperations::BE_GetInstalledProdCodeVersion()
11-11-2015,16:22:27 : Found 13.0.4164 BEWS Product.
11-11-2015,16:22:27 : RawsDlgSequence::CheckUpgrade
11-11-2015,16:22:27 : DJM was not found to be enabled. Not upgrading a CASO-MMS.
11-11-2015,16:22:27 : SSO key found for upgrade, value: 0
11-11-2015,16:22:27 : Dell Storage Provisioning was not found to be enabled.
11-11-2015,16:22:27 : DLO was not found to be enabled.
11-11-2015,16:22:27 : Backup Exec version 13.0.4164 is registered with the system.
11-11-2015,16:22:27 : Writing Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
11-11-2015,16:22:27 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Path: C:\Program Files\Symantec\Backup Exec\)
11-11-2015,16:22:27 : Writing Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\PreviousDir: C:\Program Files\Symantec\Backup Exec\)
11-11-2015,16:22:27 : Wrote Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\DLO Upgrade Version: 0)
11-11-2015,16:22:27 : Launching UI Install
11-11-2015,16:22:28 : BeSeqDlgs::DlgBERemoteConfig
11-11-2015,16:22:28 : CopySupportFiles
11-11-2015,16:22:28 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
11-11-2015,16:22:28 : GetClusterUpgradeState returning 0
11-11-2015,16:22:28 : GetClusterUpgradeState returning 0
11-11-2015,16:22:28 : AgentSeqDlgs::Misc_BE_CommonOps
11-11-2015,16:22:28 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
11-11-2015,16:22:28 : English (1033) version of SQL BKUPEXEC instance found on this system. NLS upgrade not required.
11-11-2015,16:22:28 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
11-11-2015,16:22:28 : GetClusterUpgradeState returning 0
11-11-2015,16:22:28 : GetClusterUpgradeState returning 0
11-11-2015,16:22:28 : GetClusterUpgradeState returning 0
11-11-2015,16:22:28 : GetClusterUpgradeState returning 0
11-11-2015,16:22:32 : GetClusterUpgradeState returning 0
11-11-2015,16:22:32 : GetClusterUpgradeState returning 0
11-11-2015,16:22:36 : GetClusterUpgradeState returning 0
11-11-2015,16:22:36 : GetClusterUpgradeState returning 0
11-11-2015,16:22:36 : GetClusterUpgradeState returning 0
11-11-2015,16:22:36 : GetClusterUpgradeState returning 0
11-11-2015,16:22:37 : m_bUseNativeClient = 1
11-11-2015,16:22:37 : Executing SQL_GetServicePack.
11-11-2015,16:22:37 : DRIVER={SQL Native Client};SERVER=NTS59\BKUPEXEC;Trusted_Connection=Yes
11-11-2015,16:22:38 : Connected to SQL Server.
11-11-2015,16:22:38 : NTS59\BKUPEXEC is a SQL Server Product Level: 'SP4'
11-11-2015,16:22:38 : Executing SQL_GetSQLServerEdition.
11-11-2015,16:22:38 : DRIVER={SQL Native Client};SERVER=NTS59\BKUPEXEC;Trusted_Connection=Yes
11-11-2015,16:22:38 : Connected to SQL Server.
11-11-2015,16:22:38 : Executing SQL_GetServicePack.
11-11-2015,16:22:38 : DRIVER={SQL Native Client};SERVER=NTS59\BKUPEXEC;Trusted_Connection=Yes
11-11-2015,16:22:38 : Connected to SQL Server.
11-11-2015,16:22:38 : NTS59\BKUPEXEC is a SQL Server Product Level: 'SP4'
11-11-2015,16:22:38 : m_bUseNativeClient = 1
11-11-2015,16:22:38 : DRIVER={SQL Native Client};SERVER=NTS59;Trusted_Connection=Yes
11-11-2015,16:22:38 : Executing SQL_GetServicePack.
11-11-2015,16:22:38 : DRIVER={SQL Native Client};SERVER=NTS59;Trusted_Connection=Yes
11-11-2015,16:22:38 : Connected to SQL Server.
11-11-2015,16:22:38 : NTS59 is a SQL Server Product Level: 'SP1'
11-11-2015,16:22:38 : Executing SQL_GetSQLServerEdition.
11-11-2015,16:22:38 : There is no MSSQL$MSSQLSERVER Service
11-11-2015,16:22:38 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here
11-11-2015,16:22:38 : Executing SQL_GetServicePack.
11-11-2015,16:22:38 : DRIVER={SQL Native Client};SERVER=NTS59;Trusted_Connection=Yes
11-11-2015,16:22:38 : Connected to SQL Server.
11-11-2015,16:22:38 : NTS59 is a SQL Server Product Level: 'SP1'
11-11-2015,16:23:19 : m_bUseNativeClient = 1
11-11-2015,16:23:19 : AgentSeqDlgs::Misc_BE_CommonOps
11-11-2015,16:23:19 : GetClusterUpgradeState returning 0
11-11-2015,16:23:19 : GetClusterUpgradeState returning 0
11-11-2015,16:23:25 : GetClusterUpgradeState returning 0
11-11-2015,16:23:25 : GetClusterUpgradeState returning 0
11-11-2015,16:23:40 : GetClusterUpgradeState returning 0
11-11-2015,16:23:40 : mydomain\Administrator
11-11-2015,16:23:56 : Install is executing as the service account.
11-11-2015,16:23:56 : EUserName value successfully written to the registry.
11-11-2015,16:23:56 : EPassword value successfully written to the registry.
11-11-2015,16:23:56 : EDomain value successfully written to the registry.
11-11-2015,16:24:00 : GetClusterUpgradeState returning 0
11-11-2015,16:24:00 : GetClusterUpgradeState returning 0
11-11-2015,16:24:07 : The return code is: 1602
11-11-2015,16:24:07 : WARNING: Installation has been canceled.