Hi,
we have an issue with BU Exec 2010 r3 and our HP MSL2024 tape drive.
Recently our nightly backups have been randomly failing with an error indicating the drive cannot read the media.
One night we will not have an issue, the next night it will fail with a read error.
Yesterday a tape got stuck in our drive and BU exec/HP software were unable to eject it. We had to pull the drive and manually remove the tape.
We tried several times to get the system to read any tape but each time the tape gets stuck and we have to manually remove it.
So, we loaded the tape drive again and after powering up our drives are stuck "in use"
Meaning we are unable to run any tape jobs or to continue to test.
Its been stuck the mode "in use" for about 24 hours now.
We are assuming the tape drive needs to be replaced but before we do we are looking for any feedback that may indicate the issue is not the drive.
Thoughts/Suggestions?