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backup exec 2012

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I need a solution

Goodafternoondear,tell themwhat the problem is.
 
Work Environment:Abackupserverapplicationwith the version ofSymantecBackupExec 2012 SP4,the operating systemisWindows 2008R2.

Theproblem is this:
 
Thejobs are running,butwhen they have tofinish theseremainactiveand neverend(attacheda screenshot).
 
As can be seenintheStateindicatescaptureActiveandActiveJob Statusbutalsoif the task hasbeen completed andremains inthat state.

imagen de coga.png

Thisproblemis going on whenworkis sentto bothtapeanddiskhas,in both caseskeepsthat status.

delayed motor be.PNG

on the other handthat message(delayedstart)althoughthat is running thebackup jobwhenI checkinbackupservicesappears.

I would appreciateyourassistance regardingthese problems

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