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Backing virtual FreeBSD based appliance

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I need a solution

Hi

I'm trying to backup Watchguard XCSv virtual appliance trough vCenter. VMWare says its FreeBSD and it doesn't have VMWare tools installed. And I don't seem to have anykind of root access to it. 

BE gives error:
Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login.
Final error category: Resource Errors

So I'm asking should be able to backup virtual machine like this? Its just anti-spam gateway but I thought it would be easier to recover it as a whole virtual machine with settings opposed to installing new one and recovering settings. 

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