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cannot restore exchange mailboxes

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I need a solution

Hello,

I'm having a great deal of trouble trying to restore a couple deleted mailboxes to Exchange 2010 and could really use some help.

 

Quick environment snapshot:

2x Exch 2010 Std Srvs (1 CAS, 1 MBX).

1x BackupExec 2010 R3 server with an auto-loader directly attached.

 

This is what has been happening.

1. I setup a new restore job, selected the mailboxes i want to restore, from the date i want to restore, i select the device, i check "automatically recreate user accounts and mailboxes" in setting and then i click RUN. it starts, runs for about 10 hours, extracting the entire database from the looks of it and then fails, citing an unknown MAPI error.

 

Job ended: December-20-12 at 9:07:11 PM
Completed status: Failed
Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.
Final error category: Resource Errors
 
For additional information regarding this error refer to link V-79-57344-760

 

2. I setup a new restore job, selected the mailboxes i want to restore, from the date i want to restore, i select the device, i use redirect exchange sets to my mbx server in a recovery database and then i click RUN. it starts, runs for about 2 minutes then completes successful except there is an error in the log  citing it cannot connect to remote agent on, my backupexec server, 0 bytes moved, etc... now i'm no expert but as far as i know i cannot install the remote agent to the backup exec server.

 

Drive and media mount requested: 22/12/2012 9:13:38 AM
Drive and media information from media mount: 22/12/2012 9:15:11 AM
Robotic Library Name: AUTOLOADER
Drive Name: DRIVE
Slot: 15
Media Label: 000009L5
Media GUID: {4cced73f-0752-46e7-80f0-630d149cfe94}
Overwrite Protected Until: 25/08/2013 10:41:37 PM
Appendable Until: 18/08/2013 11:20:49 AM
 
All Media Used
 000009L5
 
 V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine MY BACKUPEXEC SERVER.
A selection on device VMVCB::\\MY-BACKUPEXEC-SERVER\VCGuestVm\(DC)DataCenter01(DC)\vm\MBX was skipped because of previous errors with the job.

i'm at a loss and really need some help. i'm sure its something really simple that over looking, please help, any help is appreciated.

 

thank you


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