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Backupexec utility Jobs doesn't complete

October 17, 2015, 5:29 pm
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Hi,
 
We have a CAS/MMS Environment running on Backupexec 2012 sp4.Iam able to run jobs successfully to tapes ,but unable to run utility jobs(Erase,Inventory).the erase job submitted is of quick erase
 
The job stays in status running and active for hours and when cancelled stays in cancel pending.I have to forcefully kill the job engine and stop the services.
 
We had restarted the servers,CAS,tape library couple of times but the issue remains the same.
 
Erasing the tape using HP Library and tape tools works fine ,but unable to succeed on MMS or CAS.
 
Kindly help us to resolve this issue.
 
Regards
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Windows 2012 R2 Restore - Unable to swap out active registry hive

October 18, 2015, 4:02 pm
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Hi

I am getting the above error when trying to restore the C: only(not the system state) of a Win 2012 R2 server using Bacup Exec 2012 SP4.

Any ideas?  - Screen shot of error attached.

LMI.JPG

Thanks

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Simplified Disaster Recovery Disk

October 19, 2015, 11:03 am
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Can someone please just shed some light on the Simplified Disaster Recovery Disk?  What exactly is it and how large will it be if I create one?  Basically I have all my backups stored on an external exagrid (SAN based storage).  Do I need this disk if the hardware itself dies and I need to restore my files?  What advantage does the disk have over just getting my new hardware up, install the OS and then install BE2014 and restore my files that way?  Does the disk allow you to restore the entire system state without having to reinstall the OS on failed hardware first?  Thanks

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The Duplicate D2T is taking 10 x time of a Backup to tape B2T

October 19, 2015, 11:11 am
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Hello,

I am using BE2010R2 on WinSrv2008 to do B2D2T jobs. I noticet that the writing bitrate to tape is too small, about 400 Mb/min. After reading some discussions about this, decide to run a backup job to tape using the same data (files) used for duplicate before. Amaizing but the bitrate raised up to 4500 Mb/min. 

My qiestion is: why is it working like this and if possible how can i get the same speed for duplicate job on tape (I know that priviously, about 6 months ago the speed of the duplciate jobs was about 4000Mb/s and then start decreasing till now 400Mb/s)?

Thanks for any help.

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Can't uninstall BackupExec 2010 R3

October 19, 2015, 11:12 am
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Ever since we updated 2010 R3 a couple of days ago we've been running into massive problems. We can't get any of the services to start, even after updating the service account. After trying everything, including multiple solutions on this forum, we've finally decided to just uninstall it and start fresh.

We can't even do that. Amazing. Here's the uninstall log, can someone please help us? We've been unable to use this software and backup any data for going on 4 days now...

10-14-2015,11:51:12 : Loading XML from:
10-14-2015,11:51:12 : C:\ProgramData\Symantec\Backup Exec\{06B4D29D-D713-4EF3-B399-C4346FB84FF3}\IFProducts.xml
10-14-2015,11:51:12 : RawsDlgSequence::CheckInstMode
10-14-2015,11:51:13 : BEOperations::BE_GetInstalledProdCodeVersion()
10-14-2015,11:51:13 : Found Current_PID BEWS Product.
10-14-2015,11:51:13 : Equal PIDs.
10-14-2015,11:51:13 : Installing Version 13.0.5204; (Major=13, Minor=0, Build=5204) = Target Version 13.0.5204; (Major=13, Minor=0, Build=5204)
10-14-2015,11:51:13 : Equal PIDs, Maintenance Mode.
10-14-2015,11:51:13 : Running in Maintenance Mode
10-14-2015,11:51:13 : Continuing install using Non-Cached media
10-14-2015,11:51:15 : AgentSeqDlgs::Misc_BE_CommonOps
10-14-2015,11:51:15 : User passed in param file. Processing...
10-14-2015,11:51:15 : Setting: /DEST:
10-14-2015,11:51:15 : Setting: /SNO:
10-14-2015,11:51:15 : Setting: /TS:
10-14-2015,11:51:15 : Setting: /TD:
10-14-2015,11:51:15 : Setting: /DOCS:
10-14-2015,11:51:15 : Setting: /LOADER:
10-14-2015,11:51:15 : Setting: /SHAREPT:
10-14-2015,11:51:15 : Setting: /EXCH:
10-14-2015,11:51:15 : Setting: /SQL:
10-14-2015,11:51:15 : Setting: /BACKUPDATA:
10-14-2015,11:51:15 : Setting: /BACKUPDIR:
10-14-2015,11:51:15 : Setting: /NWA:
10-14-2015,11:51:15 : Setting: /DLOR:
10-14-2015,11:51:15 : Setting: /VTL:
10-14-2015,11:51:15 : Setting: /MAC:
10-14-2015,11:51:15 : Setting: /RAULUS:
10-14-2015,11:51:15 : Setting: /COPYCONFIG:
10-14-2015,11:51:15 : Setting: /DBSERVER:
10-14-2015,11:51:15 : Setting: /SQLXSETUPFILE:
10-14-2015,11:51:15 : Setting: /SQLXSETUPLANG:
10-14-2015,11:51:15 : Launching UI Install
10-14-2015,11:51:18 : Terminal Services enabled.
10-14-2015,11:51:18 : Terminal Services server has been set to Install mode.
10-14-2015,11:51:18 : Unregistering with LiveUpdate
10-14-2015,11:51:19 : Unregistering with LiveUpdate
10-14-2015,11:51:21 : Starting Install
10-14-2015,11:51:21 : Launching MSI: C:\ProgramData\Symantec\Backup Exec\{06B4D29D-D713-4EF3-B399-C4346FB84FF3}\Media\Symantec Backup Exec for Windows Servers.msi
10-14-2015,11:51:21 : Cleaning stand-alone BELAT
10-14-2015,11:51:21 : Discovered Total Actions: 0
10-14-2015,11:51:21 : The return code from the MSI is: 2
10-14-2015,11:51:33 : Install was NOT successful. Skipping post install actions for BE.
10-14-2015,11:51:33 : The return value for Symantec Backup Exec returned error code: 2
10-14-2015,11:51:33 : Clean up Symantec installer keys.
10-14-2015,11:51:33 : Cleaning up the symc status key
10-14-2015,11:51:34 : Terminal Services enabled.
10-14-2015,11:51:34 : Terminal Services server has been set to Execute mode.
10-14-2015,11:51:39 : BeSeqDlgs::DlgInstallComplete
10-14-2015,11:51:39 : AgentSeqDlgs::Misc_BE_CommonOps
10-14-2015,11:51:39 : Dialog Sequence Returning errorlevel 2
10-14-2015,11:51:39 : Setting up failed completion dialog.
10-14-2015,11:51:39 : Initialize the telemetry items on the dialog
10-14-2015,11:51:39 : Done setting up completion dialog (Install).

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what will does the Backup Exec do as I insert magazine ?

October 19, 2015, 11:22 am
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Hi All:

I use Backup Exec 15 on Windows 2012 R2.

Library : IBM TS3100

when I want to change a lot of tape which in the Tape library.

I would take out the magazine instead of I/O station.

After I done.

Do I need to do anything manually or what will does BE  do automatically ? 

Thank you ^.^

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Backup exec does not delete old jobs

October 19, 2015, 11:24 am
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Hi, I have this problem from time to time in about every version of backup exec I can think of over the years. From time to time, backup exec sends an alert saying to free space on the disk where it is backing up. So I have to manually delete the old .bkf files, even though the job is configured like this;

Backup to a NAS, in the last case I had this problem, this NAS receives 1 backup per week, full, 2 servers backed up, 3 jobs in total (sql, exchange, data)

Job is configured to keep for 2 days

I would delete all the content of the directory where the backup is made, leaving only the 2 .cfg files. Then I would have a full wich will work, then next week when the second full would start, after a while, the job would still run until there is no free space (as I remember). So I manually delete the files of the first backup, go in alerts, respond to it, and the backup would countinue.

This kind of problem happens from time to time, in about every type of configuration (we have multiple clients), to clients randomly. It seems that most of the time, it would delete old backups by itself, sometimes it does not, I have to do it manually.

the only thing I could think of is when a problem appears during the backup and it does not complete, those .bkf files will not be deleted and over time, with other errors, these grow and take more and more space and are not deleted by backup exec automatically.

We always use removable storage. Maybe there is a setting I did not see somewhere or something I must do to make sure that backup exec will delete old job as needed to free space.

Any guidance would be appreciated.

Thanks

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Backup Exec 2014: Deduplication inventory fails with errors and some jobs fail with E00084ED or E00084EC

October 19, 2015, 12:52 pm
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Hello,

Windows 2008 R2 CAS and media server.

We have some servers that are backing up and the three servers that fail with the same error:

Server1: Storage device "NAS-1-0001:3" reported an error on a request to write data to media.
Server2: Storage device "NAS-1-0001:12" reported an error on a request to write data to media.
Server3: Storage device "NAS-1-0001:10" reported an error on a request to write data to media.

The jobs fail with the E00084ED or E00084EC errors

After running an inventory on the deduplicationn drive, I see errors like "Physical Volume Library Drive not found." and the inventory fails.

Backup Exec 2014 CAS and Media server are fully updated via Liveupdate. All remote agents are also up to date.

I have tried to rebuild the DeDuplication folder and also rebuilt the jobs. I've also tried to switch from client side to server side dedup.

Any Ideas why the inventory and deduplication is failing?

It seems that the servers try to backup to the same slots that cant be inventoried.

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BE 2015 - Using a dedicated VLAN for Backups

October 19, 2015, 1:00 pm
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Is there a way to force backup traffic to traverse a specific VLAN?  Assume all servers have 2 NICS. 1 - Public 2-Backup. I konw in network settings for the backup exec server you can say use the Backup NIC, but what is the point of that if i cant set the end device to use the same backup VLAN? 

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Job failed

October 19, 2015, 6:34 pm
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Hi!
 

One of our virtual servers' backup has started giving this error "The job failed with the following error: A communication failure has occured with a system state resource".

Any Suggestions?

Thanks.

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Backup only full, can't incremental

October 19, 2015, 9:00 pm
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Dear,

i have some problem with job backup increment. the backup cannot running increment but always running full backup. the previous job, full backup running successfully.

this issue occur when increase new virtual disk (drinian*******_9.vhdx) on that server, full backup succesfully and backup incremental running very high same with full backup.

i find some information " A Full backup was run on this virtual machine, since the option to fall back to a full backup was selected. Incremental\\Differential backup methods are not supported for this virtual machine."

- symantec backup exec 2012 hotfix 217347

- server windows 2008 R2

- Vmware version 5.5

what should i do? please inform me if i'm wrong.

what is the best practies after increase virtual disk?

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Restore data from Tape, Unknown Media

October 19, 2015, 10:42 pm
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Hello All,

Scenario: Client used Backup Exec 12 to back up some data onto a LTO-4 drive in their environment. They need to restore some data but their drive is broken and have shipped us this tape in hopes of us being able to retreive it. I have built a new Windows 2008 R2 server with Backup Exec 15. Our tape loader is HP 1/8 G2 with a fiber connection. 

Problem: BE 15, although it sees the tape, it is being labeled as "unknown media". The client previously had not used barcode label. I found out that one way to bypass this is to disable the barcode reader in my tape library. Unfortunately, I also found out this was not possible with this model. 
 

Question: How can I view and restore data from this one LTO-4 tape? I read that using the re-labeling tape option in BE will erase it, which I obviously cannot do. I have a cleaning tape inside the library and BE 15 correctly identifies it as so. If I simply create my own label for this tape, slap it on and re-inventory, will this allow BE to correctly identify the tape? I only need to restore some files and will give the tape back to client with all data on the tape intact. 

Thanks!

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Windows system state backup duplicate from disk to tape error

October 20, 2015, 1:00 am
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Environment

Windows 2008 Standard SP2 64bit

Backup Exec 15 ver 14.2 rev 1180, tape drive IBM HH LTO Gen 4
 

1. I have noticed that the windows server system state backup full to disk then duplicate to tape => backup is successful. But when I run backup windows server system state backup differential to disk then duplicate to tape => backup is unsucessful (job rate is 0MB/Min) (of course, system state backup to disk is sucessful).

2. Weird System State backup size: it's mention at issue : https://www-secure.symantec.com/connect/forums/wei... . it's still happen in backup exec 15.

Please help me solve it.

Many thanks!

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Backup Exec 2014: disaster recovery scanario

October 20, 2015, 1:27 am
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Hi All,

I'm finding a way to to be sure to be able to restore backups in a disaster recovery scenario.

This is my configuration:

1) CASO SERVER with deduplication storage (located in the main office)

2) MEDIA SERVER with deduplication storage (located in the branch office)

Usually backups are made on the CASO server, then duplicated to the remote media server

Scenario

The CASO server fails:

1) I need to restore the last CASO server configuration

2) I need to restore backups from the remote media server

I know that the remote media server can be used only if the CASO server is restored with the last working configuration.

In another post (https://www-secure.symantec.com/connect/forums/how...) I read about manual users tasks to backup the BE folders (stop services, copy folders, etc.).

I don't want to make these manual tasks, because all should be auto-consistent and backups of necessary folders should be automatically made.

Thanks for your support.

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Hyper-V host based GRT backup of Exchange 2013 and Checkpoints

October 20, 2015, 6:21 am
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Hi

We have a Windows Server 2012 R2 with the Hyper-V role and a virtual Exchange 2013 (Mailbox and CAS on same machine) We are running Backup Exec 15 on a 2012 R2 server with the Backup Exec agent for Hyper-V. 

At the moment we are doing a host level full backup in the evening with the Exchange application GRT enabled  followed by an incremental host level backup at 12:00 midday.  The backup exec windows agent is installed on both the hyper-V host and the Exchange server.

Two Questions

1\ When the jobs run we notice that a Hyper-V checkpoint is quickly created then deleted prior to the backup being performed.

This is a concern since we have read in several places that checkpoints are not recommended for virtual machines that host exchange! 

2\ Would it be better to treat the Exchange guest as a physical server with respect to doing full and incremental backups of the exchange information store.

Followed by a nightly host level backup of the virtual exchange but without the application level GRT

Any recommendations would be appreciated .

Thanks

Simon

ExchangeBE15 Checkpoint.png

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Duplicate Job Failing - E000810D

October 20, 2015, 7:46 am
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Hi,

I am experiencing problems with my duplicate job on Backup Exec 2014. I am a new user for Backup Exec 2014 as I used to use Backup Exec 2010 a long time ago.

My Media Tape is suppose to be appendable until the 25th of October (6 more days - Appendable Until: 10/25/2015 7:36:11 PM, however it is saying:

"Append operations cannot be performed on this storage media.

Drive and media mount requested: 10/19/2015 8:08:24 PM
Media mount failed.
Physical Volume Library Media not found."

What could be the problem?

Thanks.

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Backupexec job completed successful,but cannot find catalogs when submitting restore

October 20, 2015, 8:08 am
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Hi,

We have a CAS/MMS Environment running on Backupexec 2012 sp4.Backup jobs when submitted from CAS or MMS completes successfull with no errors,

but when we try to perform a restore cannot find it in catalogs .The option to truncate catalogs is set to 6 months and the option of use storage based catalogs is selected.

Cannot see the backup data on both MMS/CAS.

Backup jobs which were successfull last week were seen in catalog.The only option i used was performing a database repair using Beutility

Thanks in advance for your kind support.

Kind regards

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Backup Exec 15 SDR Backups on Media Server

October 20, 2015, 11:57 am
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I can't seem to get SDR to turn on with our BE15 media server jobs. This means I can't to a bare metal restore or conversion from point in time to VM. This basically means you can’t restore your backup exec media server in a real DR situation. Has anyone seen this before, or currently experiencing this? I am working with Veritas no support at this time.

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Access Denied

October 20, 2015, 1:01 pm
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Hello I keep trying to send an update to our sdsql server but I keep getting, not sure what to do at this point.  Its not allowing me to do a full backup, anyone have any suggestions

Access Denied.  Please edit the remote credentials and retry the validation.

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No Data Compression after running the backup

October 20, 2015, 8:42 pm
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Hi All,

Done the following troubleshooting to further isolate the issue but still failed:​

  1. Disabled data encryption and data compression on the software portion and then ran the backup job but to no avail.
  2. Restarted the Tape Autoloader which afterwards the Data compression went enabled but within running the backup job, it got disabled it again.
  3. Disabled data compression from the Software portion (as recommended by HP to overrun data compression from the hardware portion) but still failed to work properly.   

     No Data Compression.png

Could someone explain the Compression ratio. As seen from the screenshot below, the ratio is 1.7:1

data ratio.png

Hopefully someone could assist me. 

Thank you.

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